Orders are shipped on Monday and Friday except during the period immediately following a new release, at which point orders are shipped daily until the rush subsides.
Our Guides to the Underworld are shipped from our office in West Yorkshire in England via Royal Mail First Class or International Standard. Many of our trade editions are shipped from West Yorkshire, too, although we do not keep all titles in stock.
If you have ordered a title that is not in stock here at the office, it will ship directly from the printer via UPS. You are not charged additional shipping. What this means is that sometimes your total order will not arrive in the same package.
Orders can take up to two weeks to reach some parts of North America, and up to four weeks to reach South America and Australia.
Limited editions, special editions, and orders weighing over .75kg are shipped via DHL, tracked and insured. All other items are sent via Royal Mail. If you would like your order to be tracked, please let me know at the time you place the order. I do do not as a rule include tracking on small orders.
If your country of residence does not appear as a shipping option, get in touch and I’ll add it!
If you believe your order has been lost in the post, please contact us at firstname.lastname@example.org. Please include your order number in your email.
We will gladly replace any items damaged or lost in the post.